Gorka Calvo Caño

Introducing Gorka Calvo Caño, a highly skilled and accomplished professional who has recently joined Nordic Hairclinics as the Customer Relations Manager. With a wealth of experience and a strong background in customer service, Gorka is well-equipped to provide exceptional support and care to patients seeking hair restoration services.

Gorka brings with him a diverse education and a rich skill set. He completed his diploma in International Tourism Management at Edinburgh Napier University in Scotland, showcasing his dedication to gaining comprehensive knowledge in his field. Furthermore, he holds a Certificate of Passenger Cabin Crew from the DGAC Ministry of Development, underscoring his expertise in ensuring exceptional service and customer satisfaction.

Fluent in his native Spanish and with a high level of proficiency in English (C1-2) and French (B2), Gorka excels at effective and meaningful communication with individuals from diverse cultural backgrounds. This linguistic versatility enables him to establish strong rapport with patients and ensure a smooth and personalized experience during their hair restoration journey.

Gorka's extensive professional background is a testament to his exceptional customer relations skills. Notably, he served as the Project Manager and Crew Member at ALSA Eulen SA, overseeing teams across multiple locations and ensuring top-tier service delivery. Prior to joining Nordic Hairclinics, he worked as a Travel Agent at QCNS Cruise SAM in Monaco, where he provided expert guidance and support to travelers, curating unforgettable experiences.

His experience as a Store Manager at Montblanc in Palma further honed his skills in creating an environment of excellence and delivering exceptional customer service. Throughout his career, Gorka has also held roles as a Cabin Crew Professional and Passenger Service Representative, including appointments at Calima Aviation, Aebal (Spanair Link), Air Europa, and Air Atlanta. These positions equipped him with the ability to thrive under pressure, meet diverse customer needs, and cultivate strong relationships based on trust and empathy.

Furthermore, Gorka's time at El Corte Inglés, where he served as part of the Customer Service department and as a Salesperson for prominent brands like Hugo Boss Woman and Purificación García, showcased his passion for meeting customer expectations and ensuring their satisfaction.

With his dynamic background, unwavering commitment to exceptional service, and exceptional people skills, Gorka Calvo Caño is the ideal fit for the role of Customer Relations Manager at Nordic Hairclinics. His leadership, professionalism, and dedication to the well-being of patients make him an invaluable asset to the team and ensure that each client receives the highest level of care and support throughout their hair restoration journey.